Fast-growing tech start-up based in Utrecht, looking for someone with the mind of a Business Analyst and the heart of a Customer Success Manager. You're passionate about working with customers to let our AI-driven product deliver stellar business impact.
Objectiv is an AI-decision platform for Product Management teams, and our customers are the product managers behind major Websites & Apps we all use every day. Their biggest challenge is to determine what to build next to achieve better ease of use, engagement, etc. Objectiv gives product teams superpowers to that end: our AI constantly analyses their product and its day-to-day use, our Workspace presents automated action suggestions for what to build next to hit their goals.
What’s the party about?
You’ll start out doing most of the below, and because we are still an early startup things are always in flux. Together we’ll figure out what your role will look like in a year from now, depending on our shared ambitions:
- Customer Success Management: be the key point of contact for our enterprise customers in Europe, enable their Product Managers to derive maximum business impact from using Objectiv.
- Foster strong relationships with customers: onboard new customers in a trial, create strong business cases for continued product use, grow engaged users within the customer organisation.
- Present our AI’s latest action suggestions to customers, walk them through used methodologies. Present results of actions that customers have executed, help them derive key learnings.
- Work closely together with our sales team to onboard new customers and expand accounts.
- Represent the voice of the customer in shaping our own product roadmap. Help define the next steps we will take in bringing our product to the next level, in order to deliver more impact to customers.
Objectiv is the decision tool for Product teams. Tapping into existing analytics solutions, we help our customers by quantifying the impact of every single feature on their long-term product goals.